Empower Your Salesforce Operations with SupportGenie Partner Services

Unleash the full potential of Salesforce with our advanced AI-povered solutions tailored for MSP and ISV Salesforce Partners

Our Product

SupportGenie offers a comprehensive suite of features tailored for Salesforce Managed Service Providers and ISV partners, including solutions for 0 and 1st line help desk services, integrate with existing helpdesk systems like Zen Desk, FreshDesk, and Salesforce Service Cloud.

These services can be utilized by client team members or augmented with live agents provided by SupportGenie.

Where Advanced AI Meets Expert Support Solutions

Discover the ultimate Salesforce support solution, tailored to the unique needs of Salesforce Partners. SupportGenie combines sophisticated AI technology with expert support capabilities, offering a seamless blend of automated efficiency and human expertise.

AI-Driven Zero and First-Line Support

Our AI-powered chatbot efficiently handles up to 75% of incoming queries, covering routine administrative tasks and user questions.

Omni-Channel Communication

Experience support across various platforms, including WhatsApp and Telegram, ensuring constant connectivity with users.

Real-Time Resolution

Immediate assistance for routine issues and nuanced challenges, with escalation to live Salesforce specialists for complex cases

Knowledge Resources

Enhance skills and knowledge with extensive training materials, including guides on integrating and utilizing external AI models and omni-channel support

Custom AI Model

 Tailor your support experience with API connectivity for your unique AI models, integrating seamlessly into Salesforce.

Flexible Human Task Management

Choose How You Want to Handle Advanced Support Queries

SupportGenie Augmented Specialists

Opt for SupportGenie’s team of experts to augment your first and second-line support. Tickets are escalated and managed by our specialists. Tier 3 support cases, when necessary, are clarified, classified, and transferred to your internal team.

Internal Team

Alternatively, your internal team can take over when the chatbot escalates a ticket.

In this model, your staff utilize the SupportGenie app for human-related tasks, seamlessly integrating with our AI capabilities.

Need more information?

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