Effective Date: January 1, 2024
Introduction
At Support Genie LLC, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly and securely. This privacy policy outlines how we collect, use, and disclose your personal information when you interact with our website, https://supportgenie.app, or mobile application, supportGenie.
Information We Collect
We collect the following types of personal information from you:
- Information You Provide to Us: We collect information you voluntarily provide to us when you create an account, sign up for our newsletter, contact us, make a purchase, or participate in surveys or promotions. This information may include your name, email address, mailing address, phone number, payment information, and any other information you provide to us.
- Information We Collect Automatically: We collect information about your browsing behavior and interactions with our website and mobile application, such as your IP address, browser type, operating system, referring website, page views, and search terms. This information is collected through cookies, web beacons, and other tracking technologies.
- Information from Third-party Sources: We may collect information about you from third-party sources, such as public databases, social media platforms, and analytics providers. This information may include your demographic information, interests, and purchase history.
How We Use Your Information
We use your personal information for the following purposes:
- Provide You with Our Products and Services: We use your information to provide you with the products and services you request, such as creating an account, accessing our website, making a purchase, and delivering marketing communications.
- Improve Our Products and Services: We use your information to understand how you use our website and mobile application, identify trends and patterns, and improve the overall user experience.
- Protect Our Rights: We may use your information to investigate suspicious activity, enforce our terms of service, and protect our rights and property.
- Comply with Laws: We may use your information to comply with applicable laws, regulations, and industry standards.
- Send You Marketing Communications: We may use your contact information to send you marketing communications about our products, services, promotions, and events. We will always provide you with an opportunity to opt out of these communicatio
How We Share Your Information
We may share your personal information with the following categories of third parties:
- Third-party Service Providers: We may share your information with third-party service providers who help us operate our business, such as payment processors, advertising networks, and data analytics providers. These providers are bound by contractual obligations to protect your information and use it only for the purposes specified by us.
- Business Partners: We may share your information with our business partners who offer complementary products and services. These partners will only have access to your information to the extent necessary to provide you with the services you have requested.
- Legal Requirements: We may disclose your information to government agencies or other third parties if required by law, regulation, or court order.
- Data Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:
- Physical Security: We restrict physical access to our data centers and servers.
- Access Controls: We implement user authentication and authorization controls to limit access to your personal information.
- Data Encryption: We encrypt your personal information when it is transmitted over the Internet.
- Data Regular Reviews: We regularly review our security policies and procedures to ensure they are up-to-date and effective.
- Data Breach Notification: In the event of a data breach, we will promptly investigate the incident and notify you and relevant authorities as required by law.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. This may include retaining your information for a period of time after you cease using our products or services to resolve any disputes, enforce our legal rights, or comply with legal requirements.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our business, our services, or applicable laws. We will notify you of any material changes by posting the updated privacy policy on our website and mobile application. Please review this privacy policy regularly to ensure you are familiar with the latest version.
Contact Us
If you have any questions about this privacy policy, please contact us at privacy@supportgenie.app or the contact form on our website.